Privacy Policy

1. Our Commitment to Your Privacy

At Cold & Calm, we value your trust. When you join our wild swimming and sauna community, you share personal details with us. This policy explains what we collect, how we use it, and how we keep it safe. We use simple phrases to make this clear and easy to read.

2. Information We Collect

To manage your sessions and memberships safely, we gather the following details when you register or communicate with us:

• Contact Details: Your name, email address, and phone number.
• Emergency Contacts: Essential information to ensure your safety during wild swims.
• Health Affirmations: Basic confirmations that you are fit to participate in cold water activities and sauna sessions.
• Session History: Records of the dips and sauna recovery times you have booked.

3. How We Use Your Information

We use your personal data strictly to run our community smoothly and keep everyone safe. Specifically, we use it to:

• Secure your spot for guided dips and sauna recovery times.
• Send important updates regarding weather conditions, cancellations, or safety guidelines.
• Manage your active membership status and renewals.
• Respond quickly in the rare event of a health or safety emergency during a session.

4. Data Protection and Sharing

Your details are stored securely. We do not sell your personal data. We only share your information with trusted service providers who help us manage bookings and send emails. These providers are bound by strict confidentiality agreements.

5. Your Rights

You maintain full control over your personal data. At any time, you have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct any incorrect or outdated details.
• Request the deletion of your account and personal history from our records.
• Opt out of any community newsletters or promotional messages.